Shipping

Domestic Surfboard Shipping Rates:

$100 - Cargo shipping to domestic international airport
$100 - Ground shipping on surfboards length 5'10" and under. 
$165 - Ground shipping on surfboards from CA Factory (see surfboard name for factory location) length 5'11" and up. 
$300 - Ground Shipping on surfboards from HI factory 5'11" & up.

 

How long will it take for my custom board to be shipped?

Once your surfboard order is confirmed by email, it is processed. Your board will go through each manufacturing stage (designing, cutting, shaping, artwork (if applicable), glassing, packing and finally shipping. We try to keep this process under 6 weeks for PU's and under 8 for EPS, but do not guarantee delivery dates.

Once your order is ready, your surfboard is carefully packed with our plastic free packaging. Ground shipping options will ship with FedEx or UPS within 1 week of production finished. Some international shipments may take longer.

If shipping via air cargo, it will be sent to the closest international airport and requires you to pick-up at the cargo airlines office within 48 hours of reaching its destination. Pickups after the 48 hour mark are subject to charges by the airlines storage facility. Currently we use Hawaiian Airlines, American and Southwest Air Cargo. Upon booking, we will send you the AWB# (tracking) and a link to the airlines cargo page for any further pick up information. Shipments normally arrive to their cargo destination within 1-5 days.

Please reach out to sales@pyzelsurfboards.com with any questions or changes to shipping as Pyzel Surfboards is not responsible for any issues due to insufficient shipping information.

What is required for cargo shipping?

Air cargo is the safest & cheapest way to ship surfboards. The process starts with us booking your surfboards ticket as you would book a seat on an airplane. Once we’ve dropped the box off at the airports cargo office which is normally just outside the main airport terminals, it will take roughly 1-3 days to get to your designated airport where you will be notified by the cargo office when it’s ready for pickup.

Follow these 3 steps for an easy air cargo pickup experience: 

1. Specify your desired airport at order checkout in the ‘comments’ box. We will send it to the specified airport or reach out if there are any issues. 
2. Our team does 1 cargo run each week, so your order will normally ship within 5-7 days. Once it is on the way, you will receive a shipping confirmation email including an Air Way Bill # (AWB) with your cargo carriers tracking page link. On this page you will be able to track your order and click on the carriers cargo facility for any information on pickup address, hours, etc. 
3. Once your package has landed and is ready for pick up all you’ll need is your AWB# & ID handy at the cargo office. We highly recommend checking your board for any damages at the facility, especially if the box looks to be crushed, crunched, protruding, broken, etc. Any damage claims will need to be filed with the cargo agent at the time of pick up. Pyzel is not responsible for any claims not filed at the cargo office 

 

Can you deliver to my work address?

Yes, we can deliver to your place of work via FedEx.  Please ask for a quote and include the business name, address, and phone number in the shipping section when you place your order, so the delivery driver can find you easily.

Can you deliver to a PO Box address?

No, we can not deliver to a PO box address. We arrange to ship boards to an airport near you via Hawaiian Air Cargo, American or Delta. 

What happens if my items gets damaged or lost in the mail?

Any damage needs to be reported within 24 hours of receiving the board. Please message Pyzel Surfboards customer service at the link below or email sales@pyzelsurfboards.com to report damages. Please include pictures of the packaging, as well as the damaged board. Pyzel’s customer service agent will initiate the damage claim, If shipped via FedEx at times they require direct contact from the customer. Air cargo shipments require being checked and noted upon pickup from the airlines' cargo office We will assist in any way we can to ensure the claim is processed as quickly as possible.

What happens if an item is missing from my order?

Sometimes, orders are sent in multiple packages, as they may not have fit in one. Please contact our customer service team at sales@pyzelsurfboards.com or message us via the link on our website to check if this is the case. If, in the rare occasion, we have missed an item on your order, we will arrange to have a replacement sent right away.

Can I cancel or change my order?

Please ensure your order is correct before you finish and pay. Orders canceled or unridden surfboards returned within 72 hours of the time it was placed will be charged a 5% processing fee. Surfboard orders canceled after 72 hours will be charged a restocking fee based on the size, construction, and how far along it is in production. This is due to money and time spent working on your board as we want to ensure our employees are paid for their hard work! Clothing/accessories orders can be refunded, swapped, or retunred with proof of purchase. All returns require 5% processing fee charge. 

For changes to an order, please reach out to us immediately at sales@pyzelsurfboards.com . Changes to orders 72 hours after placed are not guaranteed as the blank for your board might have been already cut and moved along the process. Please reach out to us for any questions on changes to your board. 

Can I return an unridden surfboard?

Unridden surfboards must be returned to your closest Pyzel Surfboards factory/store within 72 hours after purchase (for shipped boards, 72 hours after receiving the board), and you will be charged a 5% processing fee.  If a board was shipped, boards will be returned via Fedex (air cargo is unavailable for returns). This return shipment will require a quote and the difference will be deducted from your refund. In the event that a board is damaged in return shipment, we will deduct any repair costs from the refund. Refunds are issued once the board is received and verified as unridden & damage free. Returns are only valid for boards purchased directly from Pyzel Surfboards. Any boards paid in cash, but require return shipping will be issued a store credit for the cost of the board.

Is my board under warranty?

Once your surfboard is delivered or picked up safely, Pyzel Surfboards is not responsible for any damages. In the case that your item seems to have a manufacturers defect, please reach out to us immediately at sales@pyzelsurfboards.com and we will further investigate the cause of said defect. We do not guarantee any warranty for our products until we have confirmed that it qualifies for a manufacerers defect. Surfboards with dark colors, for example, are more prone to delamination when left in direct sunlight or heat and will not be considered a manufacturer defect. We advise purchasing a white or lighter colored board, however all surfboards should not be left in any direct sunlight or heat when removed from the water due to delamination. 

Warranty claims will be dealt with case by case by Pyzel Surfboards.